Terms of Service
Last Updated: November 20, 2025
Welcome to Job Flow CRM. These Terms of Service ("Terms") govern your use of our service. By accessing or using Job Flow CRM, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account and using Job Flow CRM, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2. Description of Service
Job Flow CRM is a business management platform designed for lawn care, landscaping, and outdoor service professionals. Our service includes:
- Customer relationship management tools
- Job scheduling and calendar management
- Route optimization
- Weather-aware scheduling
- Automated customer communications via SMS
- Business analytics and reporting
3. User Accounts
To use Job Flow CRM, you must:
- Be at least 18 years old
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Be responsible for all activities under your account
4. Acceptable Use
You agree to use Job Flow CRM only for lawful purposes. You must not:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Send unsolicited or spam messages
- Transmit malware or harmful code
- Attempt to gain unauthorized access to our systems
- Use the service to harass or harm others
- Interfere with other users' access to the service
5. SMS Messaging
When using our SMS messaging features:
- You must obtain proper consent from recipients before sending messages
- You must comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations
- You must provide opt-out mechanisms in all messages
- You are solely responsible for the content of messages sent
- You must maintain records of customer consent
- We reserve the right to suspend service for non-compliance
6. Fees and Payment
- Subscription fees are billed in advance on a monthly or annual basis
- All fees are non-refundable except as required by law
- We reserve the right to change pricing with 30 days notice
- Failure to pay may result in service suspension or termination
- SMS messaging fees are based on usage and billed separately
7. Data Ownership and Usage
You retain all rights to your customer data and business information. By using our service:
- You grant us permission to store and process your data to provide the service
- We will not sell or share your data except as described in our Privacy Policy
- You can export your data at any time
- You are responsible for maintaining backups of critical data
- We maintain security measures to protect your data
8. Intellectual Property
Job Flow CRM, including all software, designs, text, graphics, and other content, is owned by us or our licensors and protected by copyright and trademark laws. You may not:
- Copy, modify, or distribute our software
- Reverse engineer or decompile the service
- Remove or alter any proprietary notices
- Use our trademarks without permission
9. Third-Party Services
Our service integrates with third-party providers including Twilio (SMS), Google Maps (routing), and OpenWeather (weather data). Your use of these integrated services is subject to their respective terms and policies.
10. Service Availability
While we strive for high availability:
- We do not guarantee uninterrupted access
- Scheduled maintenance may cause temporary downtime
- We are not liable for service interruptions
- We reserve the right to modify or discontinue features
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Job Flow CRM is provided "AS IS" without warranties
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed fees paid in the past 12 months
- We are not responsible for third-party service failures
12. Indemnification
You agree to indemnify and hold harmless Job Flow CRM from any claims arising from:
- Your use of the service
- Your violation of these Terms
- Your violation of any rights of another party
- Messages you send through our platform
13. Termination
Either party may terminate your account:
- You may cancel your subscription at any time
- We may suspend or terminate for violations of these Terms
- Upon termination, your access will cease
- You may export your data within 30 days of termination
- Fees paid are non-refundable upon termination
14. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance of new Terms.
15. Governing Law
These Terms are governed by the laws of [Your State/Country], without regard to conflict of law provisions. Any disputes shall be resolved in the courts of [Your Jurisdiction].
16. Dispute Resolution
Any disputes arising from these Terms shall first be attempted to be resolved through good faith negotiations. If unsuccessful, disputes may be submitted to binding arbitration.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
18. Contact Information
For questions about these Terms, contact us:
- Email: legal@jobflowcrm.com
- Phone: (555) 012-3456
- Address: [Your Business Address]