Privacy Policy
Last Updated: November 20, 2025
At Job Flow CRM, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and business details when you create an account.
- Customer Data: Information about your customers that you input into the system, including names, addresses, phone numbers, and service history.
- Usage Information: How you interact with our service, including features used, jobs created, and system interactions.
- Communication Data: Messages sent through our platform, including SMS notifications to your customers.
- Payment Information: Billing details and payment information processed through secure third-party payment processors.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Send SMS notifications to your customers on your behalf
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraudulent activity
3. SMS Communication
Our service includes the ability to send SMS messages to your customers. When using this feature:
- You are responsible for obtaining proper consent from your customers to receive SMS messages
- Messages are sent through Twilio, our third-party SMS provider
- Standard messaging rates may apply to recipients
- Customers can opt-out of messages at any time
- We maintain records of consent and message delivery for compliance purposes
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., Twilio for SMS, payment processors)
- Legal Requirements: If required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, sale, or acquisition
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure data storage through Supabase infrastructure
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict certain processing of your information
- Export your data in a portable format
8. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience, including:
- Authentication and security cookies
- Preference and settings cookies
- Analytics cookies to understand service usage
9. Third-Party Services
Our service integrates with third-party services including:
- Twilio: SMS messaging services
- Google Maps: Route optimization and mapping
- OpenWeather: Weather data and forecasting
- Supabase: Database and authentication services
These services have their own privacy policies governing their use of your information.
10. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@jobflowcrm.com
- Phone: (555) 012-3456